T&T - Customer - CS&D - Consultant | Customer Experience | Hyderabad

The Customer Service Specialist Global Controls is a non-supervisory position within the Customer Service Department reporting to Supervisor, Global Controls. The incumbent is responsible for processing orders (as applicable), queries and quotes for international controlled substance and listed chemical. The candidate also provides administrative support to global controls team by processing import documents and entering into the ERP system with utmost accuracy in compliance with applicable DEA, State of Maryland, and international regulations. The Customer Service Specialist Global Controls is a highly specialized position requiring deep knowledge on applicable regulations for assisting global customers with complex order- and fulfillment processes in a fast-paced environment. The candidate is responsible for managing the DEA Export application process for submission, assists and educates customers on required documentation needed for successful completion of DEA Forms required to fulfill these orders.Responds to and assists customers with product related issues/questions and other inquiries via email/phone, investigates and documents complaints from customers.Ensures maximum goodwill with all customers and ensures a high level of quality combined with overall value to USP.